Virtual PBX Configuration includes all features of Inbound Call Routing & Configuration including

• Current state assessment and needs analysis

• Best practices and recommendations for risk mitigation and phone number health 

• Support Twilio account creation, configuration

• Support consolidation of legacy VoIP and SMS services including recommendations for voice/sms cost reductions

• Inbound call routing & IVR design and configuration

• Support phone number porting

• Integration of virtual assistants into inbound calling patterns

• Support creating & uploading voice prompts for IVR and voicemail

• Support soft and hard phone setup, as required, including SIP trunking to compatible hard phones

Plus Outbound Dialer Configuration including

• Setup Users, Skill Groups, Dispositions

• Setup Outbound Lists, Campaigns

• Setup workflows to populate outbound dialing lists from MUSE pipelines

MUSE Configuration includes

• CRM and messaging needs analysis

• Customer and market/location setup

• Email domain and phone number “warming”

• Legacy contact import including deduping and merge/purge

• Messaging cadence definition and configuration

• Messaging content definition and configuration

• Social media account consolidation and form setup

• Business operations schedule configuration

• Workflow configuration